{"id":229,"date":"2023-06-02T01:56:38","date_gmt":"2023-06-02T01:56:38","guid":{"rendered":"https:\/\/happyhelpers.com.au\/?page_id=229"},"modified":"2023-06-02T02:17:02","modified_gmt":"2023-06-02T02:17:02","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/happyhelpers.com.au\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"229\" class=\"elementor elementor-229\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f33c97d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f33c97d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3396f90\" data-id=\"3396f90\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6098ffc elementor-widget elementor-widget-heading\" data-id=\"6098ffc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h4 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-282c234 elementor-widget elementor-widget-image\" data-id=\"282c234\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"430\" height=\"215\" src=\"https:\/\/happyhelpers.com.au\/wp-content\/uploads\/2023\/05\/logo-footer.png\" class=\"attachment-large size-large wp-image-72\" alt=\"\" srcset=\"https:\/\/happyhelpers.com.au\/wp-content\/uploads\/2023\/05\/logo-footer.png 430w, https:\/\/happyhelpers.com.au\/wp-content\/uploads\/2023\/05\/logo-footer-300x150.png 300w\" sizes=\"(max-width: 430px) 100vw, 430px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c04dfac elementor-widget elementor-widget-heading\" data-id=\"c04dfac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Happy Helpers Home Care Pty Ltd<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b99002a elementor-widget elementor-widget-heading\" data-id=\"b99002a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ABN 35 666 024 880<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ebb364 elementor-widget elementor-widget-heading\" data-id=\"4ebb364\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">This Policy was last reviewed and updated on: 1st June 2023.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab2a378 elementor-widget elementor-widget-text-editor\" data-id=\"ab2a378\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Privacy Policy<\/strong><\/p>\n<p><strong>Happy Helpers Home Care<\/strong><\/p>\n<p>Happy Helpers Home Care Pty Ltd values and respects the privacy of the people we deal with. Happy Helpers Home Care Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.<\/p>\n<p>This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.<\/p>\n<p><\/p>\n<p><strong>What is personal information?<\/strong><\/p>\n<p>\u201cPersonal information\u201d means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.<\/p>\n<p><\/p>\n<p><strong>What personal information do we collect?<\/strong><\/p>\n<p>The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.<\/p>\n<p><\/p>\n<p><strong>The personal information we collect about you may include:<\/strong><\/p>\n<ul>\n<li>name;<\/li>\n<li>mailing or street address;<\/li>\n<li>date of birth;<\/li>\n<li>email address;<\/li>\n<li>phone number<\/li>\n<\/ul>\n<p>Under certain circumstances, Happy Helpers Home Care Pty Ltd may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.<\/p>\n<p>If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.<\/p>\n<p>You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.<\/p>\n<p><strong>How do we collect your personal information?<\/strong><\/p>\n<p>We collect your personal information directly from you when you:<\/p>\n<ul>\n<li>interact with us over the phone;<\/li>\n<li>interact with us in person;<\/li>\n<li>interact with us online;<\/li>\n<li>participate in surveys or questionnaires;<\/li>\n<li>attend a Happy Helpers Home Care Pty Ltd event;<\/li>\n<li>subscribe to our mailing list;<\/li>\n<li>apply for a position with us as an employee, contractor or volunteer;<\/li>\n<\/ul>\n<p>We may also collect your personal information from third parties or through publicly available sources, for example from National Disability Insurance Scheme (NDIS), an approved Home Car Package Provider, your health practitioner. We collect your personal information from these third parties so that Happy Helpers Home Care Pty Ltd can provide safe and effective care.<\/p>\n<p><\/p>\n<p><strong>How do we use your personal information?<\/strong><\/p>\n<p>We use personal information for many purposes in connection with our functions and activities, including the following purposes:<\/p>\n<ul>\n<li>provide you with information or services that you request from us;<\/li>\n<li>deliver to you a more personalised experience and service offering;<\/li>\n<li>improve the quality of the services we offer;<\/li>\n<li>internal administrative purposes;<\/li>\n<li>marketing and research purposes;<\/li>\n<li>provide safe and effective care.<\/li>\n<\/ul>\n<p><strong>Disclosure of personal information to third parties<\/strong><\/p>\n<p>We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:<\/p>\n<ul>\n<li>our third party service providers (for example, our IT providers);<\/li>\n<li>our marketing providers;<\/li>\n<li>our professional services advisors;<\/li>\n<li>your health care professional;<\/li>\n<li>NDIS;<\/li>\n<li>approved Home Care Package Provider<\/li><\/ul>\n<p><strong>Transfer of personal information overseas<\/strong><\/p>\n<p>Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, in overseas locations.<\/p>\n<p>Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:<\/p>\n<ul>\n<li>you have given us your consent to disclose personal information to that third party; or<\/li>\n<li>we reasonably believe that:<\/li>\n<li>the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and<\/li>\n<li>the law or binding scheme can be enforced; or<\/li>\n<li>the disclosure is required or authorised by an Australian law or court \/ tribunal order.<\/li>\n<\/ul>\n<p><strong>How do we protect your personal information?<\/strong><\/p>\n<p>Happy Helpers Home Care Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:<\/p>\n<ul>\n<li>having a robust physical security of our premises and databases \/ records;<\/li>\n<li>taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;<\/li>\n<li>having technological measures in place (for example, anti-virus software, fire walls);<\/li>\n<\/ul>\n<p>The Happy Helpers Home Care Pty Ltd website may use cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Happy Helpers Home Care Pty Ltd website(s).<\/p>\n<p><\/p>\n<p>We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website\u2019s functionality may be affected.]<\/p>\n<p><\/p>\n<p>Our website may use a website analytics service to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.<\/p>\n<p><\/p>\n<p>We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.<\/p>\n<p>You may opt-out of receiving marketing communications from us at any time by contacting us using the details set out in the \u201cHow to contact us\u201d section below.<\/p>\n<p>In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).<\/p>\n<p><\/p>\n<p><strong>Retention of personal information<\/strong><\/p>\n<p>We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.<\/p>\n<p><\/p>\n<p><strong>How to access and correct your personal information<\/strong><\/p>\n<p>Happy Helpers Home Care Pty Ltd will endeavour to keep your personal information accurate, complete and up to date.<\/p>\n<p>If you wish to make a request to access and \/ or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within five business days. We will deal with such a request by following the procedure outlined below:<\/p>\n<p><\/p>\n<p><strong>Links to third party sites<\/strong><\/p>\n<p>Happy Helpers Home Care Pty Ltd website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers \/ websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.<\/p>\n<p><\/p>\n<p><strong>Inquires and Complaints<\/strong><\/p>\n<p>For complaints about how Happy Helpers Home Care Pty Ltd handles, processes or manages your personal information, please contact our Operations Manager on the contact details listed below. Note we may require proof of your identity and full details of your request before we can process your complaint.<\/p>\n<p>Please allow up to five business days for Happy Helpers Home Care Pty Ltd to respond to your complaint. It will not always be possible to resolve a complaint to everyone\u2019s satisfaction. If you are not satisfied with Happy Helpers Home Care Pty Ltd\u2019s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au\/) to lodge a complaint.<\/p>\n<p><\/p>\n<p><strong>How to contact us<\/strong><\/p>\n<p>If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:<\/p>\n<p><\/p>\n<p><strong>Email: <\/strong><a href=\"mailto:info@happyhelpers.com.au\">info@happyhelpers.com.au<\/a><\/p>\n<p><strong>Contact number:<\/strong> 0421 652 737<\/p>\n<p><\/p>\n<p><strong>Post: <\/strong><\/p>\n<p>Attention: Happy Helpers Home Care Pty Ltd Privacy Officer<\/p>\n<p>Address: PO Box 2004 Belgrave<span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-5);\">Victoria 3160 Australia<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Happy Helpers Home Care Pty Ltd ABN 35 666 024 880 This Policy was last reviewed and updated on: 1st June 2023. Privacy Policy Happy Helpers Home Care Happy Helpers Home Care Pty Ltd values and respects the privacy of the people we deal with. Happy Helpers Home Care Pty Ltd is committed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"_links":{"self":[{"href":"https:\/\/happyhelpers.com.au\/wp-json\/wp\/v2\/pages\/229"}],"collection":[{"href":"https:\/\/happyhelpers.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/happyhelpers.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/happyhelpers.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/happyhelpers.com.au\/wp-json\/wp\/v2\/comments?post=229"}],"version-history":[{"count":7,"href":"https:\/\/happyhelpers.com.au\/wp-json\/wp\/v2\/pages\/229\/revisions"}],"predecessor-version":[{"id":239,"href":"https:\/\/happyhelpers.com.au\/wp-json\/wp\/v2\/pages\/229\/revisions\/239"}],"wp:attachment":[{"href":"https:\/\/happyhelpers.com.au\/wp-json\/wp\/v2\/media?parent=229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}