About Us
Quality service for quality of life.
About Us
Quality service for quality of life.
About Us
Quality service for quality of life.
About Us
Happy Helpers Home Care is a Victorian family-owned business which opened in response to the increased need for quality care delivered within the home. In 2023, Rachel and Gary Wassink decided to take on the challenge of providing the best quality home care in Victoria to ensure that every person’s care needs are met to the highest standards.
As a registered nurse and educator, Rachel knows how important quality care is to a person’s physical, mental, and spiritual wellbeing and it is this knowledge that drives the preparation and selection of the best care staff for the organisation.
Happy Helpers Home Care is dedicated to delivering exceptional care and compassion to all our customers, families and professional partners. We are committed to upholding our mission statement of helping more Australians live independent and fulfilling lives in their own homes for longer. Our team is passionate about providing personalised care and support that is tailored to meet the unique needs of each individual. With our unwavering commitment to excellence in quality care and friendly service, we strive to make a positive impact on the lives of those we serve. Join us as we work to empower our community and transform lives through compassionate care.
Our Mission, Vision & Purpose
Vision
To be the company of choice for all Australian’s who need assistance to live independent lives from their own home.
Mission
To help more Australian’s live independent and fulfilling lives in their own home for longer.
Purpose
To improve the quality of life for individuals and their families through best practice in home care and services.
Our Values
Collaboration
We will ensure and embrace collaboration with all clients, families and partners to meet all goals. We will collaborate and communicate effectively through both the ups and downs of the care journey ensuring any client or family concern is addressed quickly.
At Happy Helpers Home Care, collaboration is at the heart of everything we do. We believe that by working together, we can better understand the unique needs and desires of our customers and deliver personal care solutions that exceed their expectations. Our team values open communication, mutual respect, and a commitment to sharing knowledge and expertise. By collaborating across departments and functions, we can leverage our collective strengths to develop innovative products and services that meet the evolving needs of our customers. We believe that our success depends on our ability to work together, listen to each other, and build on each other’s ideas.
Care
We will provide exceptional evidence-based care which exceeds your expectations while continuously learning and improving what we do every day. By prioritising care, we aim to create meaningful and long-lasting relationships with our customers, built on trust, transparency, and a genuine desire to improve their lives. We believe that by showing care for our customers, we can make a positive impact on their health, happiness, and overall wellbeing.
Respect
We will respect and ensure dignity, privacy and confidentiality in both our delivery of care and within the handling and storage of client and family information. We believe that everyone deserves to be treated with dignity and consideration, regardless of their background, beliefs, or circumstances. Respect builds strong relationships, foster understanding, and promote a sense of belonging.
Empowerment
Our team values autonomy, education, and a commitment to empowering our customers to make informed decisions about their personal care. Empowerment can inspire our customers to take an active role in their own health journey, to ask questions, seek out information, and make choices that align with their values and preferences. We believe that by empowering our customers, we can help them lead healthier, happier, and more fulfilling lives. We will also empower our care staff to excel and grow within our organisation, ensuring that all staff are willing and able to be the best version of themselves.
Our Values
Collaboration
We will ensure and embrace collaboration with all clients, families and partners to meet all goals. We will collaborate and communicate effectively through both the ups and downs of the care journey ensuring any client or family concern is addressed quickly.
At Happy Helpers Home Care, collaboration is at the heart of everything we do. We believe that by working together, we can better understand the unique needs and desires of our customers and deliver personal care solutions that exceed their expectations. Our team values open communication, mutual respect, and a commitment to sharing knowledge and expertise. By collaborating across departments and functions, we can leverage our collective strengths to develop innovative products and services that meet the evolving needs of our customers. We believe that our success depends on our ability to work together, listen to each other, and build on each other’s ideas.
Care
We will provide exceptional evidence-based care which exceeds your expectations while continuously learning and improving what we do every day. By prioritising care, we aim to create meaningful and long-lasting relationships with our customers, built on trust, transparency, and a genuine desire to improve their lives. We believe that by showing care for our customers, we can make a positive impact on their health, happiness, and overall wellbeing.
Respect
We will respect and ensure dignity, privacy and confidentiality in both our delivery of care and within the handling and storage of client and family information. We believe that everyone deserves to be treated with dignity and consideration, regardless of their background, beliefs, or circumstances. Respect builds strong relationships, foster understanding, and promote a sense of belonging.
Empowerment
Our team values autonomy, education, and a commitment to empowering our customers to make informed decisions about their personal care. Empowerment can inspire our customers to take an active role in their own health journey, to ask questions, seek out information, and make choices that align with their values and preferences. We believe that by empowering our customers, we can help them lead healthier, happier, and more fulfilling lives. We will also empower our care staff to excel and grow within our organisation, ensuring that all staff are willing and able to be the best version of themselves.
Our Values
Collaboration
We will ensure and embrace collaboration with all clients, families and partners to meet all goals. We will collaborate and communicate effectively through both the ups and downs of the care journey ensuring any client or family concern is addressed quickly.
At Happy Helpers Home Care, collaboration is at the heart of everything we do. We believe that by working together, we can better understand the unique needs and desires of our customers and deliver personal care solutions that exceed their expectations. Our team values open communication, mutual respect, and a commitment to sharing knowledge and expertise. By collaborating across departments and functions, we can leverage our collective strengths to develop innovative products and services that meet the evolving needs of our customers. We believe that our success depends on our ability to work together, listen to each other, and build on each other’s ideas.
Care
We will provide exceptional evidence-based care which exceeds your expectations while continuously learning and improving what we do every day. By prioritising care, we aim to create meaningful and long-lasting relationships with our customers, built on trust, transparency, and a genuine desire to improve their lives. We believe that by showing care for our customers, we can make a positive impact on their health, happiness, and overall wellbeing.
Respect
We will respect and ensure dignity, privacy and confidentiality in both our delivery of care and within the handling and storage of client and family information. We believe that everyone deserves to be treated with dignity and consideration, regardless of their background, beliefs, or circumstances. Respect builds strong relationships, foster understanding, and promote a sense of belonging.
Empowerment
Our team values autonomy, education, and a commitment to empowering our customers to make informed decisions about their personal care. Empowerment can inspire our customers to take an active role in their own health journey, to ask questions, seek out information, and make choices that align with their values and preferences. We believe that by empowering our customers, we can help them lead healthier, happier, and more fulfilling lives. We will also empower our care staff to excel and grow within our organisation, ensuring that all staff are willing and able to be the best version of themselves.
Our team
Rachel Wassink
CertTAE, DipVET, DipTDD, BNurs, GCertEd, MBA
Co-Founder & CEO
Ensuring quality from the ground up.
Rachel is a registered nurse with over 15 years’ experience beginning her graduate nurse program at Austin Health. Over the years Rachel worked in a variety of clinical settings including Radiology at Queensland Health and clinical education at Austin Health before stepping into Nursing education teaching within the Diploma of Nursing in 2013. This produced a passion for ensuring that future nurses receive a high-quality education, driving her into educational management and governance. She took on the chair role of the Victorian Moderation Delivery Committee (MDC), a nursing committee focused on educational excellence in the delivery of the Diploma of Nursing, expanding it nationally, earning her a TAFE Collaboration Leader Award from TAFE Directors Australia in 2022. Rachel also volunteers with the Australian Nursing and Midwifery Accreditation Council (ANMAC) as an academic assessor, supporting the accrediting body to review and endorse submissions from training providers to deliver the Diploma of Nursing.
Rachel has held multiple leadership roles and currently works as the Director of the Social Care and Health Industry cluster within the College of vocational education at RMIT University. It is these roles that have allowed her to influence and ensure that the nurses and carers of the future are work ready with all the skills and attributes to deliver high quality care across both clinical and community settings. In 2023, Rachel and her husband, Gary, decided to launch Happy Helpers Home Care to take advantage of this amazing pool of nurses and carers, knowing they could have an organisation that truly delivers the best care possible.
Jessica Jacobs
CertTAE, DipNurs
Operations Manager
Transforming lives through compassionate care
Jess is a customer service professional with over 10 years of experience and a passion for helping people. Jess has worked in a variety of industries, from retail to hospitality to healthcare, and has developed a reputation for providing exceptional service to people of all kinds. She has a natural ability to connect with people, understand their needs, and provide personalized solutions that exceed their expectations. Jess is an enrolled nurse with over 6 years of experience using her skills in a variety of areas. This includes aged care and working as a nursing technical officer. It was while working at Swinburne University as the nursing technical officer that Jess developed a passion for education and completed her Certificate IV TAE. This allowed her to become a first aid teacher and coordinator at Swinburne University, which is a skill and ability Jess holds close to her heart. Jess is a passionate CFA volunteer fire fighter, having volunteered within the service for over 20 years, and it was during the Victorian and NSW fires of 2019/2020 that Jess used her key first aid skills to assist in saving the life of a fellow fire fighter. Working closely with colleagues, Jess was able to lead a team of people to provide CPR and critical first aid to, not only save their colleague, but allow him to walk himself to the ambulance when it arrived over 1 hour later while been surrounded by active fire. Jess brings this skill and passion into all aspects of her life.
Please feel free to browse through our site to see the services we offer and why we think we would be a good fit to happily help you.
Feel free to have a chat or get in touch with us via the “Contact us” page should you have any queries.
Please feel free to browse through our site to see the services we offer and why we think we would be a good fit to happily help you.
Feel free to have a chat or get in touch with us via the “Contact us” page should you have any queries.
